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What are the problems that are significant enough to make a potential online shopper reconsider the decision to purchase again?

(Отметьте один правильный вариант ответа.)

Варианты ответа
This is the speed of the Internet connection.
They are ordering the wrong product, receiving the wrong item and the need to return a purchase. (Верный ответ)
This is the popularity of the online shop.
This is visual design of the online shop.
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Верно ли следующее утверждение:

Ordering the wrong product, receiving the wrong item and the need to return a purchase can often be significant enough to make a potential online shopper reconsider the decision to purchase again.

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Problems with online shopping are called online shopping bugs.

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In online shopping, how can a customer purchase a wrong item?
Do the problems with online shopping happen frequently?
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Most often ordering the wrong item occurs when the customer uses the website to make the purchase and clicks on the wrong item.

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Some online shoppers choose to do their shopping online specifically because they work odd hours.

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Four years ago cyberstalking was called it online harassment, online abuse or cyber-harassment.